Support
The same answers you find in the app under Settings → Help and feedback. If they don't help, write to us.
Write to us
Email support@rockettailor.info, or use Settings → Help and feedback → Write to support in the app. A person on the team reads every message; we reply within two business days.
Questions
How does cutting a rocket work?
The liftoff mass is fixed. Drag a dashed seam to move mass between stages, tap a stage to change its propellant, then press Launch. The cargo figure shows what your cut carries before you fly.
What do the stitches mean?
One stitch: in orbit with at least the cargo the mission needs. Two: within 85% of the real cut. Three: as much as the real cut or more. Five finished missions open the next floor.
Where does This week's launch come from?
From Launch Library 2 by The Space Devs. Hand in a cut before liftoff; after the launch its card goes to the Hangar with a stamp. Military and undisclosed payloads are left out.
Where is my progress kept?
Only on this iPhone. There is no account and no cloud copy, so deleting the app also deletes your missions and the album.
How do I erase everything?
Settings → Erase progress clears missions, best cuts, drafts and handed-in launches. Language and units stay as they are.
My rocket beats the real one. A bug?
Not necessarily. The model ignores reuse, fairings and many limits real engineers live with; Settings → How the model works lists them. If a number looks badly wrong, write to us.
Do I need an account or a connection?
No account, ever. The forty missions in the sky work offline; only This week's launch needs a connection to read the schedule.
How do I switch notifications on or off?
The app asks once, at the end of the first-run introduction. Change your answer any time in iOS Settings → Notifications → Rocket Tailor.
Troubleshooting
This week's launch won't load
It needs a connection, and the free launch service limits how often it can be asked. Pull down to try again; a saved list is shown until a new one arrives. The missions in the sky work offline.
Notifications don't arrive
Check that Rocket Tailor is allowed to notify in iOS Settings → Notifications. If it is and nothing comes, write to us.
My missions are gone after reinstalling
Progress lives only on the iPhone, so deleting the app deletes it too and a reinstall starts fresh. There is no backup to restore from, which is also why there is nothing about you on our side.
Deleting your data
Everything the game keeps is on your iPhone: Settings → Erase progress clears it, deleting the app removes it all. If you once wrote to us and want that message deleted, email support@rockettailor.info with the reference the app showed you. See the privacy policy for what is sent where.